Thanks for all your responses to our customer feedback cards. We hand these out to every customer on every visit to help us monitor the quality of what we do and get your feedback and suggestions. They are all reproduced in full below. All are 100% genuine and the originals are all available at the shop. Please just ask at reception if you wish to see them.

“Dear all at A-Z. Thank you so much especially to the young lady for looking after DODGER yesterday. I would like to congratulate you on your excellent work. Doger looks fantastic. The best I have seen him look. I will have no hesitation in using you again and will definatley recommend you.”

“Chloe did an excellent job grooming Honey & Milo today. She is very thorough and even picked up a Harvest Mite infection in their paws. Thank you. They both look beautiful, so fresh and clean and they enjoy their pampering so much!”

“A friendly efficient service. First proper cut for Puppy, a little uneven in places but expect he was very wriggly :). See you next time”

“Thank you so much for your kind and prompt service you gave Buddy on his first visit. We will use your grooming services again”

“Absolutely delighted with the result! Will recommend you to my friends.”

“I would recommend your service. We have had our dog groomed twice and many people have commented on our “handsome dog” all due to your 5 star rating.”


“To the lovely owners of A-Z. Many thanks for making my girls lovely.”

“Very pleased. Excellent.”

“I was so happy with the care and attention Roxy got at her first time at a pamper session. All the staff I met were lovely.”

“Very very pleased. She is clean and neat, with a perfect hair cut! The very best Shampoo and se. Many thanks.”

“Thank you very much. One happy dog and cat too.”

“Very happy with your service thank you. My boys, Jack & Rufus, always look wonderful once they have been clipped- handsome even!”

“Jacks first time and he’s wonderful. I couldn’t be happier with him well done. He looks like a new dog. Many thanks.”

“Excellent Thank you! Bertie is smart and happy.”

“Rosies 2nd visit. Both times she has come home looking & smelling wonderful, all her loose hair gone! She is in constant pain which all the staff know about & treat her beautifully. So happy we found you.”

“Thank you! Emma & Ladies for doing an amazing job on our dog Bear.”

“We lost our beloved Teddy two days after Christmas. His six weekly groom at A-Z with Hayley was one of his favourite trips out. He always felt smart and fresh and special when he came out. Kim, Hayley and the girls always made us feel welcome and always welcomed our Ted and treated him with love, care and kindness. We will never forget that. If we are lucky enough to one day have a little dog again, we will be back. Why would we ever go anywhere else when we already come to the best there is. With our love and thanks to you all”

“You always do a fantastic job on our cat. She looks lovely after her trim and doesn’t seem to be at all stressed. Thank you.”

“Boris looked fantastic again. very happy”

“First time my dog has been to A-Z. They were very good. Asked me lots of questions about my dog & consulted me about the best cut for her. We were very pleased. Thank you.”

“Thank you very much for trimming and bathing Reuben today. He looks lovely and smells gorgeous. Shame he has to go for a walk later but never mind! Many thanks.”

“Great job!”

“We were extremely happy with your work. Our dog is very timid and often doesn’t allow for her ears to be done. She came back looking PERFECT with clean ear canals. Many Thanks!”

“We were very pleased with the grooming of our dog Smudge. Will be booking him in with you again. I will let others know of your excellent service. Kind regards”

“Very happy indeed with Benny. Thank you”

“Would of liked Lulu’s belly shaved more but a lovely groom. Thank you”

“Excellent service. Lovely, caring staff who give fantastic customer service to owner and dog! Thank you”

“I was really anxious about having Rufus groomed. But I needn’t have been. He was a good boy, lovely girls, so friendly. We’ve booked again & thank you.”

“Very pleased with Mollies cut and blow dry!”

“Very satisfied with service, will bring Lady again. Thanking you.”

“Meow! Thank you for shaving off my fur as you can imagine it was quite uncomfortable with all that matting. Also thanks for doing my nails and ears! My mummy gave me lots of love and cuddles when we got home and although I look silly! I know its best! Thank you. Purrs & Meows.”

“Boris looked fantastic! Very happy.”

“My little Pipper looks beautiful, thank you. Great job again.”

“It was my first time taking Sephy to a groomers and we were both a little bit nervous, but the staff were lovely and friendly. Speedy looks great and we will definitely be back. Thank you very much.”

“Superb service. Friendly and caring staff. Will definitely be back!”

“First time I had used A-Z service and happy with service provided. Will be in contact again when required and will recommend service to friends with animals.”

“Dear all at A-Z, Thank you for again making Dicken a more comfortable cat. He has been sleeping well since he got home. Thank you for excellent service.”

“Great job as always. Misty’s coat feels and looks lovely. Thank you.”

“Very satisfied with service and result of Maisys first visit to a dog groomer. 27/05/2015.”

“Many thanks for the excellent job you did on our two dogs, Sally and Shadow. Will contact you early in October for their Autumn bath and tidy up.”

“Dear Emma, I did leave a short message on your answer machine. I would like to say that you did an absolutly “SUPER” job on Toby. A transformation in looks, a new dog. I am sure the dog appreciates it as do I. I am sure we shall be back again before long. Kind regards”

“Thank you so much for always looking after Jake and making him look so gorgeous. You girls are fantastic x” Woof Woof from Jake.

“Honi is 10 years old, Daisi is 7 years old. they have always been well cared for and alway look lovely. Thank you.”

“Thank you for looking after Zizi our cat. Her fur was de-matted and she looks lovely and seemed very relaxed after her treatment. We will definatley be back. Thank you” Mrs D

“Our first visit. Made me feel very welcome. Very attentive & friendly to my dog Archie. Great care”

“Benny looks so groomed. Thank you”

“Alfie & my first trip to A-Z was warm & friendly. I was / am very pleased with the groom and how my boy was looked after! Bearing in mind he is quite nervous.” Mrs W.

“I am very happy with the service you provide. You are always very accommadating, pleasant and provide a great service. Thank you from me and my two Persian kitties!!”

“Always a good job and reasonable rates. Thanks”

“Stardust is absolutely delighted with her appearance and is trotting around with head held high. Sparkle is so please that she has not needed to be shorn so short. She feels on par with Stardust although not really too fussed over her appearence!. Well done. Many thanks”

“Always a good job and reasonable rates. Thanks”

“Very pleased, S & BJ looked SO smart. Thank you Emma” P

“My little Pippa looks so cute after she leaves. The staff always do such a great job with her. Thank you so much. I can tell everyone there loves what they do. Kind regards.”

“Very pleased with all you do, our B never seems to be unhappy which is all one can ask. Would and have recommended your services.” Mrs F

“My girls look lovely. Thank you” J

“Thank you. Just perfect. Thank you for my bow. Love T”

“B looks great, but could we have his tail a little shorter next time. Thank you. Happy christmas & a prosperous New Year.”

“Both my girls look beautiful after their haircut. Both nails cut etc. Thank you so much”

“We cannot praise the staff at A-Z highly enough, particularly Hayley and Kim. When we step inside we are greeted in the same way that you would greet good friends. Kim is always lovely, kind and helpful. Hayley always clips and grooms our little dog Teddy to the absolute highest standard. On our recent visit, Ted had ruptured his cruciate ligament in his knee and was very lame. This was no problem for Hayley and the girls at all. As always Ted was treated with the utmost care and consideration, especially with respect to his injury and the pain he was in. He came out looking as gorgeous as ever and very happy too! Ted cant wait to go into the back for his groom – that says it all.” M & T

“Thank you Emma and your colleagues. You did a fantastic job. We look good and smell good! Love S&S”

“B and I are very happy with his tidy up. Beautifully integrated trim. See you again. Best wishes.”

“Many thanks for the excellent job you did on S our Alsation. 1ST class service. Have used before and have next appointment already booked.”

“Thank you all for a fantastic job on S – her coat feels amazing! Also thank you for all your support and guidance on maintaining her”. CL

“Thank you for giving S a wonderful grooming, he’s silky & smells great!” “Thankyou for making me feel clean & doing my nails perfectly love S”

“Excellent service as always. Happy customer and happy cat. See you before Christmas.” S

“Thank you very much for sorting out S paws – getting rid of the harvest mite & grass seeds, such a nuisance at this time of year – Well done.” H

“Wonderful services, warm welcome. Can highly recommend.” M

Client phoned today to say she was vey happy with how Hayley had groomed her dog and just wanted to ensure that we knew how happy she was. Well done Hayley.

“Thank you for the lovely job on grooming. It paid dividend because at the weekend they were in a dog show, quite an important one and “O” came 1st and “J” came 2nd. Judge was very impressed with their cuts and said they looked stunning. Thank you for such a lovely job they look great.” R message left on answer phone 27/07/14

“Thank you so much B looks lovely” J & J

“Dear A-Z Animal Care, thank you so much for sorting our M out! She loves coming for her hair cut and pedicure! At long last we seem to have found very experienced groomers that do a fantastic job AND love animals! Thank you” J H

Thank you very much for the excellent job you did on our German Shepherd and Collie-X. As always, you tell the staff what it is you require and it is always done. So again many thanks to you all. See you in October.” S & S

“B – Red Cairn Terrier. He looks amazing!! Used to go to Harrods – not any more!! Well done and see you soon!” M K (owner) C/O S B

“L was very happy with his makeover. Thank you” Anon

“Super. Thank you. Loved my summer hair cut” B

“P came back today looking beautiful!!   I (or rather P) is back at A-Z and how glad we both are! Having had transport problems, I have, for past two years had to use a more local groomer. But I was never completely satisfied. So now I am once again using the best, A-Z. Thank you all” J B (P).

“Great service. Will be back. Thanks” S

“Thank you so much for fitting in all our dogs at such short notice. They all look superb and smell lovely! Best wishes” C T

“Wonderful care. Sensitive to our needs. Thank you” The Js & T

“Brilliant as usual – M looks wonderful – shame it won’t last! Thanks” R

“After E had rolled in some horrible fish on the beach A-Z waved their magic wand and she was fragrant and tidy again. Am seriously thinking of booking the grandsons in!. Thanks” Mrs C

“One word: Fantastic. Love B D x x”

“Excellent service. Very pleased with the result, helpful, friendly and right on my doorstep!! Could not be better!!” V A (P’s Mum)

“This was C’s first cut. He came home happy and proud. He looked beautiful, the cut was perfect. Thank you so much” J D

“Many thanks for a job well done. We don’t enjoy the process, as you know, and apologies for giving you a hard time [2 quite “challenging” cats!] but we look and smell so good it’s worth it. Thank you” S&S

“Very impressed with the whole service. Our 18 month Spaniel was groomed for the first time and lots of care was taken to meet our requirements. We were all impressed with the end result. Quite a long way from Hythe but well worth it” Anon

“A (Shih Tzu): A is always happy when he has been groomed. He always looks well groomed and smells lovely. We travel from Staplehurst and there may be groomers closer but we really trust the service you offer. Thank you for your hard work.” K & C

“Thank you everyone who made F look fantastic! Special thanks to Hayley” J H

“My cat L always comes back after her grooming looking and smelling wonderful!” B R

“We used A-Z for the first time this week for B on a recommendation. The team are very friendly and obviously care very much for dogs (or any animal). B was calm, clean and beautifully cut, so we will definitely be back!. Well done on a great job”. E C

“Our Mum said we look lovely. Thank you” H & DM “woof woof”

“Thank you for fitting L in at such short notice. Very pleased with how she looks too” G R

“Very satisfied with the sevice” K P

“You did very well thank you. D [cat] is much more comfortable now you have dealt with all the matted fur. Hope to bring him back next year but by then he will be 17 so he is getting to be an old boy. Many thanks” M B

“Please thank the dog groomers for all their hard work with T. He looks absolutely great and he is so much happier. He knows that he is beautiful now and we will try to keep him tidy….” S A

“Excellent, very good service” Anon

“My wife and I have always found the staff and service at A-Z to be “excellent”. L always comes away looking like a picture to be proud of and we are often asked where we take him to be groomed. We would always recommend A-Z to anyone. Many thanks” P W

“You always do a great job with B W. I’m really happy with the service and he always seems happy after his haircut – which didn’t used to be the case! Thank you!”

“Very professional service. Our little Bichon always looks gorgeous! Well done A-Z; highly recommend you” Mr & Mrs A with E

“Another fantastic job. Well done, many thanks. We always recommend. Your every cut has been great. Many thanks.” B W’s owner

“Our Mollie and Daisy look fab after your wonderful care yesterday!” [from Twitter]

“Great” M B on behalf of D

“We are very pleased with the de-matting, grooming and nail cutting of our cat A. The attention we received was prompt and caring. A has shown no after effects from his de-matting (apart from looking for somewhere warm to rest) all owing to loss of his coat and the return of the cooler weather. He settled well as soon as he got home. Many thanks and kind regards from H & C B”

“Thank you for all your care with T. She looks beautiful as always. See you soon.” J M

“Congratulations Laura and Hayley F (H) looks amazing! Thank you very much” ” J H

“Many thanks. S looks and smells great! Anon

“T came back from his appointment looking very fine as usual! I had no hesitation in recommending A-Z to a couple of friends who subsequently used your services. Both were delighted with the outcome and the friendly reception they received and plan to use you again”. G H

“Thank you so very much for looking after me and making me look so smart. With licks from P”

“You all did very well! Thank you. So sorry F was a little bit matted, but he looks wonderful now”. J & B H

“Dear Emma & Team, Monday was H’s first visit to you and the first time she has been professionally groomed. I wish we had come earlier. You have done an outstanding job and H looks beautiful. Regards” C C

Always excellent. My dog looked great. Also good customer service. Very helpful on the phone. Thank you!” Anon

“Very good as usual” Mrs G (M)

“How did you do? If the answer was out of 100 it would be 150! E looks fantastic – the ladies who groomed her are obviously highly trained! Thank you.” Mr & Mrs C

“A good job as usual, thank you. However, have to say that a total of £44.85 (33 + 11.85) v pricey! per dog! Will have to check out the other ‘parlours’ before next ‘do’s’, sadly….” Anon
[Re the above: Very pleased you were happy with the job but sorry to hear not the price. In our defence please bear in mind that we have to charge VAT at 20% (NOT by choice). Without VAT your £44.85 would have been £37.37. It seems grossly unfair that we have to compete on such unequal terms. Aren’t the government supposed to be encouraging small busiesses to expand and employ people? But when you do they legally require you to increase your prices by 20%, collect and account for the money at your own expense and then give it away! 

We also try to provide a lot more than the competition including full reception and quickly answered phone for booking 6 full days a week, high standards of qualified and experienced staff, high safety and training standards, reminder calls and lots more. Sad if you do go elsewhere but thank you for your feedback. A-Z]

“We were very happy with C’s new look and she felt a lot younger and fresher too! We will rebook soon.. Best wishes”   M M

“As always F came back smelling and looking great. Regards” T T

“Excellent caring service. B looked superb when I picked her up. Thank you Emma” L M

“We were very pleased with our recent visit. Emma took time to explain and listen to me and M was trimmed beautifully. The whole experience was very calm and reassuring. We will see you next time for M’s pampering!”

“P always comes into the pet grooming without any sign of being uncomfortable with the idea which shows to me she is well treated and has a pleasurable experience – dogs always know where they are welcome. She looks marvelous after her grooming and I am confident all her needs are met”. P S , P’s owner.

“I was very pleased with our treatment on C’s first visit. Everyone was very helpful and friendly and C was returned to me very clean and shiny (I think she appreciates having had a bath now!). We look forward to seeing you again” H R

“I always look forward to coming to you and feel very dapper afterwards. Love J K [Spaniel]

“Great job thank you. J looks fab!” S P

“Very pleased Emma with S’s new look! Thank you for her restyle” P B

“We are always very happy to bring A to you as he always looks good and comes out very happy. He also greets your staff as friends which he doesn’t do to everyone which reassures us he is treated very well” A Y

“T looks beautiful, as always after a visit to you. We appreciate the attention and care you give him, particularly as he gets older and is losing his hearing and sight. He is a very happy dog!” G & D

“Very pleased with my little dog’s trim. I called in on the off-chance and they fitted me in while I waited. Nice attitude” V A

“The service was excellent and I thought it was nice that you met all the staff involved in your pet’s care. Value for money and my cat looks brilliant. Thanks”. L & Y the cat, Ashford.

“Dear Friends, we always get a bit stressed when put in cat-boxes to come and see you but it’s worth it because you make us look, feel and smell so good. Thank you very much. Love S & S” [2 cats]

“We were very happy with A’s first visit to A-Z. He looked very smart when we collected him. Many thanks” J J

“Great job – as ever. L had previously been stripped / clipped but neither were successful, plus, apart from the shivers, she never seems as shell-shocked. Thanks” B.J

“I was very pleased with M’s treatment. Will recommend A-Z to anyone” N G

“Dear Emma, Thank you for taking on my new Westie, L. They both looked great as usual when I collected them. Regards to you all” M S.

“D B is very happy with her hair cut and thank you to all the staff for looking after her” From D

“Thank you for the excellent service. I know D is much more comfortable now he has been clipped. Last evening he was grooming himself and getting into positions that I had never seen him in before. Thank you so much” Yours M B

“From L & T, The Terrible Twosome! Thank you for our baths. Mum & Dad think we are beautiful, and don’t we know it. See you again in September”

“I would like to say what a great team everyone is at A-Z Animal Care. We have only taken H there twice now but we know when we leave him he’s being looked after and being given the best treatment, in our minds, in the area. Keep up the good work. We will certainly recommend you to our friends” G & J

“T looked very happy and relaxed when we collected her and her hair cut looked great! Thanks” Anon

“Very good, very helpful, fitted me in even though you were busy. This was much appreciated. Most importantly – kind to my dog and did a good job” V W

“Totally wonderful as always” E B

“This was R’s first visit to A-Z Animal Care. I felt you all provided excellent service. I was very pleased with the way R looked and smelt. It’s the best she’s ever looked!. We’ll definitely be returning. Thanks” Mrs J H

“Always a friendly welcome for me and my cat G. After a good groom and trim he always looks great and has a new lease of life – he can get through the cat flap again!” J Mc.G Maidstone

“B had his grooming session on 23/5 – I was very pleased with the way he’s been cut and groomed. Only positive!
Thanks Emma” E S – R Farm

“Very impressed by professional & friendly treatment!” B B’s Mum

“Excellent as usual. Thank you. F” J & B H

“Wonderful!” D (B)s

“On both occasions my dog O has been to you he’s been very happy and bubbly when I’ve collected him. You all seem very loving and kind with the animals which is the most important thing to pet owners. He always looks beautiful when you’ve washed and clipped him and smells lovely. 10/10 and no complaints from us”. Mrs R & O

“As always a first class service in every way. Thanks from H and R”

“Re H & L F: L looks amazing. A very short summer cut done superbly. Her eyebows ar perfect” J

“Thank you very much for your help with F. You made it a very comfortable, easy experience. We had not used a dog groomer before. See you in July” T T

“Always excellent service and care and reasonable prices. Thank you, especially to Emma” Anon

“As usual L, my English Bull Terrier, came out looking and smelling a lot sweeter. Will recommend your great service to friends and family” A

“Thank you for all the hard work and attention you gave my Persian Cat T. This was her first groom and a little nervous. She looks beautiful with her lion cut. Thank you and will see you soon” I N

“We were very pleased with P. The grooming and nails were super. Thank you very much. Will call later in the year for another appointment. Thank you” P M P

“We are very pleased with O’s “hair do” – just what we wanted – and we think your service is great”. Thank you very much T M W & O

“I think the service you provide is very good – the groomers are always very helpful and offer us helpful advice (e.g. when our dog had fleas) and are always very kind towards our dog. No areas where you could improve, I think”. L H

“I wish to thank you all for the way you sorted out C for me. She looked lovely when we picked her up. Thank you” B H

“Very good service at short notice and very helpful. Thank you” A D

A very nice email we received from a cat owner in Suffolk:
“Hi Emma
Your web page re de-matting cats makes my heart sing! Apart from being incredibly well written (and I’m an editor/proof reader!) it’s fully informative/descriptive including taking one’s furry friend to the vet if he/she might need a bit of sedation during the de-matting process, as opposed to just trying to ‘sell yourselves’.

Unfortunately we live in Suffolk and I don’t think our 20-year-old pusscat Elvis would particularly enjoy a trip to Kent; however, we ‘parents’ have gained confidence through reading your website and he’s got an appointment with our local vet tomorrow. The practice knows him of old and have assured me that even if it takes all day, due to his age, they will take things slowly in an effort to avoid having to give him a sedative. I hope you don’t mind me emailing you but I’m a firm believer in giving credit where credit’s due!
Kind regards      Zibba George”

“Thank you so much for our lovely hair cuts etc. we were delighted as usual and thank you for the attention you give to H” H & H

[By email]: “Thank you so much for the care you took with B and R today. They came home looking lovely and smelling beautiful too! I know R is nervous but she was treated with great kindness, patience and care. Many thanks” S & R C

“Very good. D looked great” M B

“Ear clean, nails clipped, full groom and hygiene clean. Very pleased, cat seemed well cared for and not too stressed from his first grooming experience. He looked great and we’re happy with the service and friendly staff. The full groom has to be budgeted for, but for once or twice a year I feel it’s worth it and would recommend to friends with pets. Thank you.” M W. & B (Long haired cat)

“T looked lovely thank you” Anon

“I would like to say Emma and the team have always looked after M and of course C who has passed on. They always seem to show they cared about our animals and it was Emma who said we should take C to the vets after doing her anal glands – and for this I will always be grateful” L & R

“A fantastic service – T looks brilliant. Kind, helpful staff. We are very happy customers” Mrs T and T

“As usual my two ladies look lovely. They arrived looking like haystacks and they went home looking like Cavalier King Charles. Thanks a lot” A C

“Dear All. Very pleased with C’s grooming. 100% satisfied” J M

“Excellent as always! I regularly bring my dog for his makeover. He is always happy to go and is clearly treated well. Staff are fantastic. Highly recommended!” Anon

“Thank you very much. My girls look beautiful. See you soon” M & DM x x

“My Mum has just collected me from A-Z and I feel great. They are always very kind to me and I, in turn, try to be a good girl. I won’t be back now until early spring and will be bringing with me the German Shepherd that now lives with me. He is very well behaved too. From me “S” a big thank you” Mrs L C

“You do so well to get E looking so nice, considering that she is not the easiest dog to do anything to. And of course not forgetting the barking. I know we all make a bit of a joke about it, but really I am so grateful to you all for putting up with her. Thank you” Mrs S

“Very happy with all aspects of care to my dog and consideration to both of us. Thank you” Anon

“Excellent service! We now have a happy cat! Kind regards” P L

“Lovely. Thank you” Love H

“Hello Ladies. You made R look even cuter than he is already. Thank you. Wonderful job. Nice, smiling and gifted groomers. See you soon. With love” A P and R

From St. Neots, Cambridgeshire: “B is back home and getting lots of compliments – can recommend you but no one around here has heard of Bethersden! However, the fact that he enjoys his visits to your salon whilst being quite difficult at the local groomers says it all. Thanks” K L

“Many thanks for an excellent job. A special thank you to Emma for your kind and professional advice and care for S [Cat]. We’re both purring now!” S & S

“I am always happy with your friendly and efficient service” S C & B

“Very happy with the service. M always looks her best when I pick her up. Many thanks” J B

“More than happy. We watched clients go in at 1.30 and saw them come out at 5.30 and they all looked fabulous. Many thanks” E

“Big thank you from O (Miniature Poodle) for such a profesional and smart haircut. Poodle’s coats are not the easiest as they require scissoring too but Emma has perfected the art and he gets many compliments as well as the odd rosette at the fun dog shows. Thank you” R

“Another excellent “Grooming” for F H. Thank you”

“B is always happy to attend your grooming parlour and always looks great after his trim. I’ve always been happy with the treatment I’ve received from staff. Many thanks” R M

“T was clipped perfectly by Hayley as always. She is very talented. We are always happy to leave him with you as we know he is treated kindly – he loves coming! See you next month.” J & M M

“Just to let you know that we are very pleased with A’s new haircut. It’s a very good cut whilst still maintaining his character! Please pass our thanks on to the staff who looked after him last Monday. With thanks” Mrs B.

“Extremely pleased with P’s wash and trim. Will certainly return” L & P R

“Very pleased with our first visit – L looks really good. Thanks” B J

“Brilliant. Thank you” H & L

“We are all more than satisfied with the care and attention to details you showed for all our animals. We will happily recommend you to our friends. We look forward to our next visit” The B family

“The best groom L and G have ever had. Will definitely be back. Thanks” Mr W

“Excellent as usual. Many thanks” S & S  [2 Cats]

“Thank you – superb service! Very good communication, informative and helpful welcome and – most importantly – fantastic grooming for our cat! Thank you so much” K P (& P!)

“Dear Emma, Very pleased with “M’s” hair cut and condition after his visit. His cut is as asked and his coat condition finest. Many thanks. We will return” P S

[Oh dear, this next one really hurt, particularly as it claims to be from a long-standing customer. As it was anonymous it”s difficult to defend against, as we don’t know the full circumstances or the dog concerned. It’s possible for instance that this dog had developed behavioural problems making it difficult to get a good smooth finish if it was continuously jumping around and aggressive or possibly it was as a result of matted patches in the coat that had to be removed. 

We have to accept though, try hard as we do, that we may have done a poor job on this occasion. If so, then sorry. Had you given a name we would unquestionably paid a full refund.

It does however prove that we publish ALL your feedback regardless. This one came back on one of the feedback cards we hand out after every visit to every customer. We do this to constantly monitor standards and get genuine feedback so standards don’t drop and errors can be corrected. These ask the question “How did we do?”]

“Not very well! Have come to you with my dog for the last 4-5 years. On the last visit his coat did not look good when finished. I did say when he came for his next cut, which was worse. He looked like he had been hacked. Will not be coming again!” Anon

“Very satisfied new customers! See you again soon” Luv C & D

“Danny looked very nice when I collected him” M B

“Very pleased with the way Emma grooms/cuts O. Service excellent. Thank you” From R & O

“I have always found the staff to be polite and welcoming when I bring C in to be bathed. I’m happy to leave her, knowing she will be safe and taken good care of. She always looks lovely when collected. Thank you and well done!” Mrs R S

“I was extremely pleased with B W’s shampoo, cut etc. I have had Poodles for twenty five years so know what to expect. I was very pleased that he was calm and happy afterwards, and looking so good! Thank you very much” J D

“At last I have found a friendly groomers who know how to clip a Shih Tzu. C looks younger and beautiful. Thank you. Best wishes”
J & C W

“Re my Newfoundland – M: So glad we had him clipped on Tuesday as the weather suddenly changed and he would have struggled last week. Lovely job done. Will come back when necessary” M

“Superb service. Result: Beautiful Dog” L & T G

“Yet again – excellent service and care of T. He always comes home cheerful and immaculate! Thank you!” J M

“Thank you for taking good care of H & H  [A different H & H to the ones below!] Especially with H as he has so much trouble with his breathing now. They looked really hansome when I collected them but 5 minutes in the garden didn’t help when I got them home!”

“T looked brilliant as always. Thanks as always to you all and especially to Hayley, who cares for him well. He didn’t want to come home with us – he wanted to stay with you again! He’s a good lad and has come a long way since we got him last March. Thank you for the part you have played in making his life better x x x” J & M M Ashford

“Thank you very much, we look very smart and have been much admired. So far most of the people we have met come to you already but we will recommend you if we can” H & H

“We were really happy with Z. It was the nicest he has looked for a long time. Will definitely be using your services again and will happily recommend you to people. Many thanks” J R

“So glad you could fit M in at such short notice. Having just bought him at 11 months he was very scruffy (Shih Tzu). On collecting him he looked a new dog; “beautiful”. You were so caring I would recommend you and will now always use your services” L & T G

“Absolutely very pleased with H, our Westie grooming. When we arrived H was a bit stressed but when we picked her up she was very relaxed. Well done. Thought service was very professional and girls very friendly” J P

“We were, as always, so pleased with T’s groom. It was really nice to meet Hayley – we know that she is very kind to Ted – as soon as he saw her he was off round the back! For a little dog who we think was badly abused to see this trust and happiness he has with someone else is lovely. Thanks so much” J & M M

“Thank you. Love Tigger”

“You did a difficult job extremely well – thank you” H B (S)

“A looked lovely. We are very happy with how his coat looks and he always comes out without any sign of worry or distress so we know he is kindly treated” A Y

“Brilliant as always!” L’s Dad

“Pleased with the new look C. All perfect! Hope to return. Thanks again” K (By text)

“B loves his trips to A-Z so it’s a pleasure for me to take him for his trim. He always looks great when I collect him. Many Thanks” R M

“Thank you for fitting S in at short notice. Very good service. Regards” C M

“Excellent. “I” came back looking lovely, clean and happy. Wonderful service and nice people too!” V

“Thank you very much – O looked fantastic” J

“Very pleased with the service. Always most helpful and friendly. M looked beautiful on her return to us. Many thanks” P S

“Delighted with P’s groom and dematt [cat]. Very efficient and good value! Many thanks” R & P

“Thank you very much. F H looks really splendid. Special thanks to Emma – sorry he’s so difficult.” Mrs H

“Thanks very much for an excellent cut and blowdry” S (Cocker Spaniel).

“I have been extremely pleased with the service at A-Z. The staff are all so friendly and helpful. M really enjoys going and she looks fabulous after her grooming – my husband gives her more compliments than I get after a visit to the hairdresser!! Best wishes” D S

“T always looks beautiful after his grooms with you. I particularly appreciate advice given with regards to his dry coat / paws and also to checking his ears for possible infection. Early intervention has proved helpful when you have suggested a trip to the vet!” G H

“My name is D, long haired dachshund. I am very pleased with my hair cut, thank you. See you again. P.S When Mum lets me out! Wuf Wuf”

“Absolutely excellent, as always” S & S

“We were very happy with P’s cut and will definitely recommend you” A & B M

“Thank you once again for a good job you did on F. We were very satisfied with your work and we would recommend anyone to take their dog to you” Mr & Mrs C

“To Emma and all at A-Z. Thank you for your attention to M on Monday. We were very pleased with the standard of grooming and it is a comfortable place to bring M. Yours sincerely” V & M B

“Excellent friendly service as usual – T and ourselves are always made welcome. T got really excited when he knew where he was going, and again wanted to go back in with you when we came to collect him, much to the amusement of another customer! A beautiful clip again – he looks very smart, plus we know he feels better for it. See you at the end of November. Many thanks from J and M M, and T.

“Loved the service – brilliant as always. 2 little things: Please more gravel on driveway: clean dogs on muddy car park – shame. [It’s something we’re aware of and have tried many times to cure – over 5 tons of new gravel so far but sadly the whole garden centre surface water drains into our car park and in wet weather it’s a constant battle. We have just put another ton down and I think that’s finally cured it.] And 2: please don’t interrupt talking to me to answer the phone – not very professional  [Sorry, seems like we handled that wrongly. We try to answer the phone quickly as good service to customers – so many shops we’ve been into just ignore the phone and you hear it just ringing and ringing. We should have just got a number and rung them back or left the answerphone to pick up a message. A-Z].

F’s last groom was probably perfect – 19th October. Many thanks” J H

“We are always very happy with your kind and efficient service. H always seems happy to come and be left with you. Kind regards” J B

“You did a great job. D will be back” Anon

“I am very happy with the way you clip and bath T. No complaints at all and she smell so lovely!” Mrs A L

“The service has been good and the dogs look good. If my dogs are happy then I am happy” Mrs R. G & H

“We are more than satisfied by the quality of care and attention paid to our dogs C, C, S and H. Your pricing is very fair and you never charge for things you haven’t had to do. They all smell lovely and have a beautiful shine after their MOTs. Thank you very much” K & C

“Thanks for the great job you did with P today. She looks great. See you again soon” P & K

“Excellent in all respects! – One idea – maybe a bin for dog poo outside front door of shop. Often give dog a quick walk before we come in and would be good to have a bin out there”   [Thanks. Yes, good idea – it’s done]

“Thank you very much for L’s manicure and grooming session yesterday. I am most pleased with the results” L C

“Many thanks to Emma and Co at A-Z. As we are new to the area it’s good to find a business that cares about its customers! C looks great. All we have to do now is get him to walk in a straight line and stop him cocking his leg against everything…. Cheers” Mr & Mrs H-S

“Excellent. Very happy with your wonderful service. Thank you”. A K

“D looks and smells gorgeous! I should have brought her in months ago. I will definitely return. Very pleased with the service – I don’t think you could improve in any way! Thank you very much” C D   [Thanks, but certainly won’t stop us trying!].

“Completely happy and will give your details to my vet as we had trouble finding someone that will groom a rabbit. Many Thanks” T W

“I and my wife are more than delighted with job you did to our dog F. We will surely suggest your place to come if anyone asks us where to have their dog groomed. Thank you once again from M, D and our dog F”

“The smartest we have ever seen our boy T. Even just having that small amount of coat removed he is much happier. He knows he looks good!! With very special thanks to Hayley who we believe groomed T again – you did a brilliant job Hayley. The fact that T loves coming to be pampered (we know he may not always show his appreciation to you!) says it all. Thanks again!” From J & M M.

“Very good and very neat as always, especially when given a challenging animal!” J W A & M

“L looks lovely as usual” Mrs J S

“I was very pleased with both service I received, also pleased with P’s grooming” M B

“A & A came to you on the 14th. They look great and the clip was excellent thank you! Would help if we could be asked for next appointment to be scheduled upon collection” A   [We do try and do that each time. Sorry we didn’t on this occasion]

“Fabulous as always! W is now one happy & cool dog. Thank you” Annon

“T always looks great after his visits. If I could afford it I would have him done on a weekly basis! – You’re brilliant. I really wouldn’t even consider anywhere else. Well done” J

“I am always very happy with the way you groom N and also the helpfulness and friendly attitude of all at A-Z” T F

“M, my Newfoundland, and his owner, are very pleased with his new haircut. Nothing to complain about – staff very friendly and every care taken handling and looking after him during treatment” M S

“Thank you Emma and “Team”. F H is perfect!! (In the grooming sense)

“We were very happy with your service and pricing. We have left your cards in many places in the hope that you will get more satisfied customers. Many thanks” S D-L

“D B looked great with his tidy and bath. Thank you” A D

“As usual a great job. M looks fantastic. Many thanks for your absolute care of my dog” J B

“Hi Everyone. Thanks for taking care of L – her coat was lovely and she looked gorgeous. Thanks” R S

“Thank you once again for making Y so lovely and comfortable, especially in this heat!” Annon

“You did really well! I always look and smell gorgeous when I leave you and my Mum is happy to leave me in your care. Love and licks” H

“M S, Irish Wolfhound: I was most grateful she was fitted in at short notice. Returned beautifully groomed. Thank you” P V S

“B and K would like to thank you very much for their pamper morning. They loved it and they’ve never looked better. Many thanks” J M

“Thank you so much, K looks amazing, we really appreciate the great job you’ve done. She will definitely be visiting you again. Thanks again” No. 14

“Dear All at A-Z, Just a line to thank you all for the excellent care and shampoos and other treatments in respect of S. It’s a pleasure to deal with you and know the dog is in such safe hands when she comes on her visits. Nothing seems too much trouble and you always go out of your way to fit her in when needed. A big thank you to you all. Kind regards” L C & S

“Dear A-Z, I am delighted with C’s grooming – she looks half her age and is far more comfortable. With best wishes” M M

“Thank you for the pampering you gave me on monday. I now look very nice and smart. Bow wow” Z D

“T had his second clip with you yesterday. As you know; we were very pleased with the result last time and did not think that it could be bettered – we were wrong! You clipped him slightly shorter this time – now he is the smartest looking dog ever (we know we are a bit biased!), he looks and feels so good. Thank you so much again and a special thanks to Hayley who we’re told had clipped him; we know he’s a bit of a challenge (!) although very loving too. See you in August! J & M M

“Thank you, an excellent job on S, the black Cocker Spaniel from Bethersden – he was very wooley and dusty – now is smart and clean” H B

“S looked really good and feels, I’m sure, a new dog. She is more lively now without her Polar Bear coat. I will try to send her again in Oct / Nov. Thank you” M L

“N says thank you for making him look so smart. His teddy bear cut makes him look very hansome. We are very pleased with the new look” N and T T

“Brilliant as usual. P looks (and probably feels) very smart!. Thanks very much” Anon

“Big thank you from O and I for making him look so beautiful. I was very impressed with the even scissoring of his puppy coat and how well his ears, toes and face were cleaned up. We shall be back definitely” R W

“You set high standards for yourselves with S [Cat] and were maintained and even exceeded with S [other cat]. Well done and many thanks” D & L G

“We had our dog clipped this week and would just like to say that we are more than happy with the results. “A” J & B C

“Delighted with the whole result – the very kind, friendly and considerate treatment of both dog and owner is much appreciated, especially as B has problems with his skin and must be quite a challenge to anyone trimming him. I think he looks best ever. It’s good to see you set , and keep, high standards – well done” Sincerely C G

“I am very pleased with your grooming of P & H. We will certainly be back again soon”. Thank you” P R

“Our Setter W was groomed by you today. When we collected him we did not have the opportunity to fully appreciate his new appearance until we returned home. This is a note of thanks as we are delighted with his new “hair cut”. It is by far the best he has looked post groom” P K [By email]

“We were very impressed with the service we received and B thoroughly enjoyed the experience. Thank you for the care and fuss – he will definitely be back” K L

“I am more than happy with your service. M does not like being groomed (certainly not by us) but she always comes back happy” Mrs B W

“Very pleased with the finished look. N looked very smart and had lots of compliments. Thank you” A B

“My Jack P is a very nervous dog and I was worried about her. Once again though both my dogs came out happy – which is a huge testament to all the staff. I am glad that I found such a caring place for W and P. Thank you”

“I was over the moon with the result. Everything that was promised was done and T & R look and smell fantastic. Thank you so much for everything” Miss G & J

“Always happy with the way you look after E. Thank you” C A C

“Brilliant as usaul. Very caring team” Mrs J S

“T enjoys her visits to you and comes back wonderfully clean and smelling gorgeous. Carry on the good work” A L

“L looked lovely after her day of pampering. Many thanks” R S

“This was S’s first visit and we are very pleased at the result. We shall certainly use you for her future coiffure requirements and introduce our other cat to you shortly. Many thanks” D & L G

“Excellent. You did a great job on my matted cat and your staff were very patient with her despite the various wounds she inflicted upon them! Many thanks” I.R.V & DH

“We thought that Emma did very very well indeed with F [dog turned away from another groomers with behavioural problems]. Nobody could have been more patient and kind with him. So thank you very much indeed. We will be back!” F, J & B H.

“Very happy with arrangements – staff seemed interested in my pet which is important – + was checked over as well as having his makeover. Thank you”. J R for T

“Am very happy with service provided – nail clipping of a Lurcher and Greyhohound, which is quite tricky – black claws hiding the quick!” Nice smooth finish – no jagged edges to catch in the furniture! Happy to recommend you” D W & J B

“I was so pleased with how N came out after his hair cut. Everyone at A-Z is so nice. I would always recommend you to my friends. Thank you” T F

“Did a fab job with my dog T – like a puppy again! Thank you” Anon

“We have always clipped our own dogs but when we got our T 7 weeks ago, his coat was quite different from anything else we’ve experienced before. So we decided to get him professionally clipped as we thought we could probably not do him justice ourselves. We brought him to you on a recommendation by a neighbour and we’re glad that we did! Everyone was so kind and caring and listened to us patiently. When we collected T we were gobsmacked! We were amazed how brilliant he looked, so smart and tidy. And we know you probably experienced some growls and baring of teeth issues! He looks and feels so much better and with no stress, worry and backache to ourselves! You can guarantee that we will be back (sorry!). The fact that he wanted to come back with you rather than home with us, is a good sign that he rather enjoyed himself! See you again.” J & M M

“A very satisfied customer. Thanks” R M and B

“Y looked really beautiful, especially his face. He was very pleased that Emma had not lost her magic touch. Many thanks from all at 32”

“Lovely. A looked great and was as happy as always” S E

“I have to say that I am so impressed with the friendly, professional approach that you all have there! All the small details are taken care of and not forgotten, such as T-B’s water and the fact that he doesn’t like the dryer!! I am always pleased with the job that you do with them both. It is such a relief for me to know that they are in safe hands”
“Thank you again from Miss G and of course T-B and R!”

“Excellent. M looked better than he’s looked for years” S S

“The A-Z team did a gorgeous job, transferring C from a ball of matted fluff to a cuddly Poodle. Thank you” Annon

“Thank you for giving R a lovely cut. You always do a great job. Best wishes” S K

“Second time to you and am extremely pleased” A & G S

“As always – a brilliant service. I am sure J is not your easiest client but he is always happy to come to you, and always looks and smells lovely. You are all so very friendly. Many thanks” S & J K

“Many thanks to you all – and of course thanks from S [Persian Cat] for a great job” R W

“All very satisfactory” P S R

“I delivered one haystack and one rag bag and collected 2 tri-coloured Cavaliers! Well done” A C

“Fantastic as always. O looks very smart and you have done a thorough job. Thank you” TA

“Very pleased. G looks good and happy although he did need to roll in the frosty garden to “improve” his scent!” S E

“H looks fabulous. Thank you so much for fitting him in today to help us out” Mrs B-V

“Always a great service given by the whole team at A-Z. Many thanks” L C

“Thank you so much for the fantastic job you did on M and D. They looked and smelled wonderful and looked like puppies again”. N F”

A great service and, most importantly, you listen to what the owner wants! Thanks” S B (B)

“B and I are very happy with the service at A-Z. She came out yesterday looking and smelling lovely” R A

“Brilliant as usual. P is always much better after her 3 month “MOT”. Thank you” A & T W

“I am very happy with the service provided and C always looks nice after her visit to you” M A

“We were very happy again with your service. B loves it and he looks great” Y W

“At last I’ve found G a decent hairdresser! I’m made up, he looks ab fab!! Staff were spot on and we were both made very welcome! Thanks!!” Ms F

“We are more than happy with M’s treatment, also pleasant staff, always friendly”. Mrs S

“I was very happy with the way you did young N.” T F

“A & H always look great. Great buch of girls, excellent quality service. Thanks” K

“I’m very happy with the way you do my dog and I think D is happy too. She loves going there. Thanks so much” From D & O

“We were very pleased with the results on F, she looked great. Very friendly service – well done” J M

“You trimmed P, my Westie very well. I will certainly use you again and recommend you to my friends” J F

“Thank you so much for making S look so clean and beautiful. You did a wonderful job” M D

“Excellent service as usual and, as usual, both dogs (S & L) quite happy. Many thanks” B & J S

“The service is fantastic – keep the good work up. G always looks great when she leaves. The staff are always very friendly and
helpful” W P

“Very good service – very patient as M is a bit of a handful. He looks like a new dog – well he did until he went in the river again!” J A

“We are very happy with the way E has been looked after” C A C

“Well satisfied. Thank you” P V S

“Very good. We received a warm welcome and were pleased with the look of the trim” Mrs B. R & M

“Thank you for doing the two dogs O and S. Your girls do a fine job which is why I travel the distance I do” G & C”

Friendly staff. D comes home looking smart and very affectionate! Glad to receive a phone call when ready early. Generally very pleased with the set up” A.B.

“My dog always looks beautiful after his clip so I am more than happy with the expertise of your staff. They always give a friendly, efficient service. Many thanks” Mr V & T

“Very happy with service provided” A W

“We certainly would not contemplate taking him elsewhere” B. J & Y “D is always made welcome and is always happily greeted. He comes out looking and smelling lovely, until he can get back in the Hythe canal! Thanks to everyone”. VH

“My two girls love coming to see you and they always look smart when I pick them up – so we are all happy!” Mrs A.C + H & A

“I am very happy with your service and treatment of B” R.K.

“Always happy with how you care for C. Thank you” P.A.

“Appointment arranged quickly. Customer care and animal care very satisfactory. Pleased with the appearance of T. Collection arrangements V good”. P.S.

“You did a great job with S” M.L

“Your standard of care and service is first class. A pleasure for us and the dogs” C & H

“B, our wire hair dachshund, came back from his grooming session looking very smart. We are pleased that you were able to achieve the dachshund look. Many thanks” B & C. W

“Very pleased indeed, both boys looked lovely. Looking forward to the next pampering session. Many thanks” Mrs A. B + Mc

“We have never been anywhere else. You have always been very kind and helpful” M & D

“Friendly, obliging, courteous. Excellent service provided. Would highly recommend”. Mrs R. S & C

“Excellent grooming. We’ll be back” M.W.

“You provide a wonderful service. Polite, friendly and efficient. Keep up the good work”. S.K. & J

“You always give a fantastic service. D always looks (and smells) lovely when she gets home”. T & L. C

“Excellent! Could not be more pleased” H.B & S “T comes back looking very beautiful and smelling sweetly! She appears to enjoy her visits, which is a bonus. Thank you” A.L.

“M looked fantastic when I picked her up today. As usual a superb job” J B

“Z says thank you for the trim, etc, you gave him on Monday. He looks very smart and his coat is very soft” Mr & Mrs R.D.

“Always very helpful and friendly service”. Mrs P and C.B. “Excellent” V.V & S

“I am always delighted to get H back with his “Hollywood” treatment – he always looks gorgeous! Well done” Mrs B.V.

“Always delighted with all aspects of service! 5 out of 5” S.F & L

“We are very happy with the level of service. Both dogs looked great” M.A.

“Z is very nervous and I was a bit concerned as to how he would cope but I needn’t have worried, he too was a happy little dog. You are all doing a very good job and are very kind and caring. I would recommend A-Z to anyone”. G

“You did a splendid job!” J F

“Always very happy with the service” P family inc. C.B. “Excellent service, friendly staff. From a very satisfied customer and her pet” Anon.

“My dog H always comes from his bath looking well groomed and more handsome than ever! He has some health problems but I know he is in very safe hands with all the staff. You are all wonderful at looking after nervous dogs and owners” K.T. ”

You did very well. I was well pleased. A looked great. His friends all wanted to hug and kiss him. He smelt lovely. Many thanks J.S.

“Really pleased with our first visit. T, our Golden Retriever, was clipped extremely well. We will return and recommend. Staff very friendly”. Anon.